Below, we’ve gathered some helpful resident resources and quick responses to any questions you might have. If you don’t find what you’re looking for, please contact us at the main office.

Assignments

• If I clear quarters before deployment, do I have priority on the wait list when I return?

   

  • No, the date you reapplied for housing is your new eligibility date.




• If I currently live in housing on base, do I need any additional information regarding my deployment?

   

  • Yes. Please leave a point of contact for Rear Detachment with us in case we need to contact you regarding your allotment.




• If I am a single parent and am deployed, can I appoint someone to occupy my home and take care of my children?

   

  • Yes, but additional documentation is required for your file, including an application completed by the care taker with point of contact information, a Power of Attorney is recommended, along with paperwork demonstrating temporary guardianship of your child/children to your appointee.
    
    




• What do I do if my allotment for BAH has stopped for any reason?

   

  • You will want to contact Scott Family Housing immediately for assistance.  Any rent amount not received for the month in which your allotment was stopped would need to be paid by you directly through the Resident Portal. 

     




• What if I decide to move off base before/during my deployment?

   

  • Orders will allow service members to break the lease, so long as the deployment is for more than 90 days.  A written 30-day notice of intent to vacate is also required.  If the service member is not available, the spouse may complete this process with a Power of Attorney.




• What are the requirements for vacating base housing?

   

  • A written 30-day notice of intent to vacate is required.  Orders (if applicable) are not needed in order to submit notice, but will be required no later than your date of move out.

    If 30-days notice cannot be provided due to short orders, please contact the housing office for additional assistance.




• What happens if my name is called on the wait list and I am deployed?

   

  • If you choose to move forward with acceptance of the home, you are welcome to appoint someone to take possession on your behalf,  but a Power of Attorney will be required.  This allows the appointee to receive keys and sign any necessary paperwork.  An allotment will be started upon move in, but payment for the pro-rated rent may be due to our office directly via the Resident Portal.




• What is the process for the waiting list?

   

  • Service members may apply for housing as soon as orders are received.  Applicants are placed on the wait list according to paygrade and bedroom entitlement, and are organized based on the date the application was fully processed.  Our team also takes into consideration the "Date Housing is Needed".  Please contact our office for details.




• How will the Assignment process work?

   

  • Complete an online application or visit our housing office in person. Before a home can be assigned, each applicant must obtain a referral certificate from the base Military Housing Office.




• Can a family be moved from a three bedroom to a two bedroom if they only have one child?

   

  • No. Once settled in you will not be downgraded.




• What happens if my family size increases?

   

  • You may visit the Scott Family Housing Management Office to request a transfer to a larger home. If a larger home is not immediately available, you will be placed on the proper wait list. Please be aware that moves of this type are at the service member’s expense. Neither Scott Family Housing nor the military will pay for the move.





Leasing

• What if I receive orders to PCS or TDY for more than thirty days?

   

  • The lease contains provisions that allow you to break your lease with a proper 30-day written notice and a copy of your orders. Be sure to contact our office for assistance as soon as you are notified.




• What if I receive immediate orders and am not able to provide 30 days notice?

   

  • If you receive short orders (initial notification with insufficient advance time to fulfill the required notification process) the 30 day requirement may be waived. Official orders are not required to start the notice process; we can accept any form of documentation regarding reassignment. It is important to contact our office for assistance as soon as you are notified.




• Do I have to sign a lease?

   

  • Yes, all residents are required to sign a lease to move into housing.




• What if I decide to break my lease for other reasons prior to the one-year expiration?

   

  • If you move out before your lease expires (in the absence of PCS or other orders) you will be held responsible for the predetermined breakage fee noted in your lease.




• What happens if a divorce occurs in a family residing in Housing?

   

  • A divorce constitutes a change in eligibility, meaning you may no longer be considered a target tenant (if you no longer have dependents). The service member and/or the family may be required to vacate the home.




• How will I sign the lease if I am the military member and deployed or on an unaccompanied tour?

   

  • Your spouse may sign the lease if they have a Power of Attorney. If your spouse does not have Power of Attorney, please contact the Scott Family Housing Office for further assistance.




• What kind of lease does Scott Family Housing use?

   

  • A lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner. The lease also sets the service member's BAH as the monthly payment to Scott Family Housing.




• If I earn a promotion during the lease period can I move to another base house commensurate with the new rank?

   

  • In the event of a promotion the member may request a move to the category housing which is appropriate for his or her rank. The move is voluntary and at the member's expense. The member's rent will be increased to match the increased BAH and a new lease must be signed. The move is subject to housing availability.




• If I am demoted during the lease period is my rent adjusted to my BAH?

   

  • In the event of a demotion you must notify the management office in writing and provide proof (a Leave and Earnings Statement) of the lesser BAH amount. Amount of monthly payment depends on several factors and vary in each case. Contact our office to review your specific situation.





Maintenance

• Who should I contact with maintenance issues?

   

  • Residents may contact the Scott Family Housing Maintenance Office online or by phone at (618) 418-4911 option 2.




• Who performs service requests for the privatized quarters and are residents charged for services?

   

  • Scott Family Housing maintenance staff perform all service requests for our residents at no charges unless the problem is a result of negligence or inappropriate action(s) by residents. Residents are not required to be home during completion of the request.




• Will garbage be picked up?

   

  • Yes. Scott Family Housing is responsible for trash pickup at no additional cost to the resident.




• How will maintenance requests be handled?

   

  • Scott Family Houisng has on-site professional maintenance personnel to provide responsive care for every home.  We ask residents to leave home repairs to these professionals by calling in a service request.  You may contact the maintenance department online or call (618) 746-4919.





Miscellaneous

• Are RVs and Boats permitted in Privatized Housing?

   

  • Parking of Recreational Vehicles (RVs, boats, trailers, etc.) is not allowed within family housing unless the vehicle is parked in or near the resident's garage for prep and clean up. Parking of such vehicles must not exceed 24 hours, nor obstruct traffic.




• How will maintenance requests be handled?

   

  • Scott Family Housing has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by calling in a service request. You may contact the maintenance department online or call (618) 746-4919.c




• What is the policy regarding satellite dishes?

   

  • Satellites dishes are allowed with prior written approval from management.




• What is the policy regarding sheds?

   

  • Sheds/exterior storage is provided. No other exterior storage structure is allowed without prior written approval from the management office.
    
    




• What is the policy regarding trampolines?

   

  • Trampolines are allowed only in fenced rear yards. They must have a safety netting and be properly secured to the ground. Prior written approval from the management office is required. The resident is responsible for damages and injuries caused by trampoline usage or ownership.





Payments

• How will BAH work for families where both spouses are military members?

   

  • Both members will receive BAH. The family will retain any excess BAH beyond the senior member’s with dependent BAH rate, which generally includes all or some portion of the junior member’s BAH. For example, if the senior member receives with dependent BAH, the junior member’s entire BAH would be retained by the family. If the senior member receives without dependent BAH, the difference between with dependent and without dependent BAH would be made up by a portion of the junior member’s BAH and the family would retain the difference.




• What does my rent include?

   

  • Rent includes all normal monthly expenses for your home except electric and gas utilities.




• If my rent is late do I need to pay a late fee?

   

  • There are late fees for rent and all other charges that are not paid in a timely manner.




• How much is my rent?

   

  • Your rent is generally dependent on the BAH rate for the senior ranking military member in the home minus the Utility Allowance (when enacted). BAH is based on rank, dependent status, and duty assignment by zip code.




• If I receive a promotion or demotion what is the amount of my rent?

   

  • Rent amounts generally change once a year, on January 1st, when they are adjusted for annual BAH increases.




• What is the eviction policy?

   

  • Residents may be evicted for non-payment, egregious acts, criminal activity, or failure to follow Community Policies. The Wing will be made aware of eviction proceedings.
    
    




• Will BAH be counted as income? Specifically, will it affect the cost of children's day care?

   

  • BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income. Programs based on an individual's gross income may be affected.




• Who is responsible for answering my payment questions?

   

  • You may direct your questions to the Community Manager.




• The current year BAH amount for my grade and ZIP Code is less than I was getting last year. Am I going to lose money?

   

  • No. BAH rate protection (also known as "grandfathering") does not allow reductions in housing allowances as long as the resident maintains "uninterrupted eligibility" for BAH. If your duty assignment station, your rank, and your family status do not change you will always receive the higher BAH amount.




• Can I ever lose rate protection?

   

  • The following circumstances would be a change in your status that interrupts your eligibility. First, if you are promoted or demoted, your BAH will be adjusted to and your rate protection resets for your new rank. Second, if your dependency status changes (from with dependents to without dependents, or vice versa), your housing allowance will be adjust to the new status and the applicable, current BAH rate.




• Will rent be prorated if I move out other than the last day of the month?

   

  • Yes, rent is assessed for the number of days you are in possession of the home.




• How will I pay rent?

   

  • For Service Members in the Army, Navy, and Air Force, rent is paid by allotment. We utilize Military Assistance Corporation (MAC) to manage the allotment process. The BAH on your LES is an entitlement and is listed as a payment to Privatized Housing. The advantages of payment by Allotment are that (1) a Security Deposit is not required and (2) rent will be due in arrears. For example, BAH accrues in your account during January and January rent is due the 1st of February.

    For Service Members in the Marines payment by allotment still applies but they must also complete an Allotment Form (DD Form 2558) and forward a copy to their finance administrator. We also require a copy of the form for our files.
    
    For Service Members in the Coast Guard payment by allotment still applies but they must provide a completed Allotment Worksheet (CG PSC-2040) to their PERSRU Office to initiate rent allotment. Scott Family Housing requires a copy of the PSC-2040 for our files.
    
    
    




• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?

   

  • Privatization does not affect the amount of BAH that is paid to the service member. Under the Military Housing Privatization Initiative all service members choosing to live in privatized military housing receive a BAH to pay the privatized housing provider. At Scott, the monthly allotment payment will be automatically transferred to Scott Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees.
    
    




• Foreign military personnel do not receive BAH and cannot pay by allotment. How will foreign students pay their rent?

   

  • Foreign military personnel will pay rent monthly by check or money order--payable to Scott AFB Properties, LLC.




• Please explain more about the BAH entitlement and rent allotment.

   

  • The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, and his/her rank. An allotment from the service member's account is set up upon lease signing to pay rent to Scott Family Housing.





Pets

• Is there a pet policy / weight limit?

   

  • The number of pets in a home is limited to 2 pets per home, with a weight limit of 100 pounds per pet. Residents are required to complete a Pet Addendum with the leasing agreement and register their animals at the base vet. The following breeds are not permitted: Doberman, Pit Bull, Rottweiler, Wolf-Hybrid, or mixes of these or any other breed with locking jaws or ANY breed that is routinely aggressive. (Aggressive animals can be any breed and are defined as growling at people outside of or within fences, lunging, showing teeth, etc.) Residents are responsible for any pet damages. Exotic pets and/or farm animals are not allowed.
    
    





Privatization

• What is the Air Force Privatization Program?

   

  • The Air Force Privatization Program is a government initiative which allows the services to attract private capital to improve military housing.
    
    




• How does privatization affect the service that military members receive?

   

  • Scott Family Housing draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer service, and our goal is to deliver a product that meets or exceeds the standards of the surrounding community.





Utilities

• Will I have to pay utilities for my home?

   

  • Civilian residents are responsible for all utilities, including water, sewer, trash, gas, and electric.

    For Active Duty, all utilites are currently included.  Please be aware of the The Utility Allowance (UA), which could be implemented at the direction of the Air Force.  The UA portion of your BAH covers the average usage for your type of home for electric and gas utilities. Depending on your family’s usage you may be entitled to a refund for low usage or you may owe out of pocket for high usage. Trash, Water, and Sewer Services are provided by Scott Family Housing at no cost to the residents.





PV Sustainable Energy Project

• PV Installation - Frequently Asked Questions

   

  • PV_Installation_FAQ.pdf